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Terms of Service

Terms of Service were last updated on November 29, 2021.

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Castle Global, Inc. (“Castle Global,” “we,” “us,” “our”) provides a web-based platform that enables (i) the connection between Customers and Hive Workers (each as defined below) for purposes of Customers’ engaging Hive Workers to tag and label Customer Content (as defined below) and perform other tasks, (ii) artificial intelligence (AI)-based classification of Customer Content with our models through access to our application programming or other interfaces, and (iii) visualization and management of Customer Content for Content Moderation or similar purposes (such platform, and any related applications provided by Castle Global, the “Service,” and such models and any output from access thereto, the “Models” and the “Model Output,” respectively), subject to the following Terms of Service (as amended from time to time, the “Terms of Service”). “Customers” are individuals and/or businesses seeking to use our models, manage content with our platform, and/or obtain services from Hive Workers (and in such cases are therefore clients of Hive Workers). “Hive Workers” are individuals and/or businesses seeking to perform services for the tagging and/or labeling of content and related tasks (“Content Tagging”) for Customers. “Customer Content” is content that is submitted by Customers to be managed, classified by our models and/or Content Tagged by Hive Workers via the Service. “Content Moderation” is the use of our Services to analyze, assess, manage or take (or refrain from taking) any action related to any Customer Content. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERM "CUSTOMER" OR “HIVE WORKER”, AS APPLICABLE, SHALL REFER TO SUCH ENTITY.

If you or the entity that you represent are a party to or enter into a customer agreement and/or service order for the Service (the “Customer Agreement”), the Customer Agreement will govern during its term in the event of any conflict between the Terms of Service and a provision of the Customer Agreement.

We reserve the right, at our sole discretion, to change, modify, add or delete portions of these Terms of Service at any time except as expressly provided in the arbitration provision below. If we do this, we will post the changes to these Terms of Service on this page and will indicate at the top of this page the date these terms were last revised. You should periodically visit this page to review the current Terms of Service so you are aware of any revision to which you are bound. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms of Service. If you do not agree to abide by these or any future Terms of Service, do not use or access (or continue to use or access) the Service.

In addition, when using certain services, you (whether as a Customer, Hive Worker or other user) shall be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy located at https://thehive.ai/privacy (together with the Terms of Service and any other policies related to the Service that we may adopt, and require Users to adopt, from time to time, the “Policies”). All such terms are hereby incorporated by reference into these Terms of Service.

THESE TERMS OF SERVICE CONTAIN AN ARBITRATION AGREEMENT, WHICH WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION. UNDER THE ARBITRATION AGREEMENT, (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST CASTLE GLOBAL ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.

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